About Me

AI Consultant & Technology Leader actively building AI-enabled infrastructure.

Boston, MA / North Shore

Open to opportunities

I'm Perry Bailes, founder and principal AI consultant at Support Forge, based in Haverhill, MA (Greater Boston). I build Claude-based agent systems for real businesses and then teach the people who own them to run and extend the work.

Before Support Forge I spent twenty years in enterprise technology and support leadership: LogMeIn (technical support engineer to manager of a global 24/7 organization), Constant Contact, BetterVet (scaled infrastructure from one city to 27 U.S. markets), and TheVets (Director of IT and Technical Operations).

I take the safety side as seriously as the capability side: I ran an 86-scenario alignment audit against a production model and turned what I found into runtime controls, both published as open source. I spoke at the Haverhill AI Summit in June 2026 and host "AI for the Rest of Us" at Boston AI Week in September 2026.

AI Agent Architecture & Business Enablement

Claude Code as core infrastructure: subagents, hooks, custom MCP servers, agent skills, headless scheduled agents

Integrations into Stripe, QuickBooks, Jobber, Google Workspace, and Microsoft 365 via direct APIs and MCP

Alignment testing (86-scenario Petri audit) turned into runtime canary hooks and a model-upgrade regression harness

Human-in-the-loop guardrails: drafts-only automations, approval queues, trust scoring, cost caps

Training and train-the-trainer for non-technical teams; regulated-industry (HIPAA / BAA) builds

Google Cloud Run / Cloud Build, Supabase / PostgreSQL / SQLite, Node.js, Python, PowerShell automation

Experience

Founder & Principal AI Consultant

Support Forge LLC

2024 - Present

AI consultancy that has put Claude-based agents and automations into production for 20+ clients and trained the owning teams to run them. Registered member, Anthropic Claude Partner Network. Founded in 2024 while leading technology at TheVets; full-time since 2025.

Director of IT & Technical Operations (Interim VP of Technology)

TheVets

2024 - 2025

Created a culture of accountability and leadership. Implemented AI solutions for management systems and managed technical infrastructure and budget.

Director of Technology

BetterVet

2021 - 2024

Expanded operations across 27 US cities. Oversaw CRM and AI initiatives, recruited and trained technical staff.

Manager, Account Review & Coaching

Constant Contact

2014 - 2017

Built Salesforce dashboards and analytics tools adopted org-wide; drove customer education programs that reduced support friction.

Manager, Technical Support

LogMeIn

2006 - 2014

Directed 24x7 global support operations. Improved satisfaction metrics and generated $2.5M in support-to-sales conversions.

Education

BBA in Business and Information Systems

Georgia Southern University

2002

BA in History

Georgia Southern University

Google

Dec 2025

Use AI Responsibly

Google

Dec 2025